Volume 20 2020 Number 1
Relevance of indicators linked to communication and accountability in not-for-profit organizations 15-40
Javier Corral Lage / M. Lorea Maguregui Urionabarrenechea / Crisanta Elechiguerra Arrizabalaga
DOI: 10.5295/cdg.170790lm


New challenges in the improvement of the citizen participation processes of the urban management. Social innovation challenges 41-64
David García Castro* / Victoria De Elizagarate Gutierrez* / Jan Kazak**  / Szymon Szewranski** / Iwona Kaczmarek** / Tong Wang***
DOI: 10.5295/cdg.170751dg


The concept and measurement of consumer value: agreements and disagreements 65-88
Martina G. Gallarza* / Irene Gil Saura* / Francisco Arteaga Moreno**
DOI: 10.5295/cdg.180997mg


Image and identification of bank customers after a merger or acquisition 89-110
Paula Álvarez González / Mª Carmen Otero Neira
DOI: 10.5295/cdg.170740pa


The electronic word of mouth as a context variable in the hotel management decision-making process 111-136
Carmen Berné Manero / Andreea V. Ciobanu / Marta Pedraja Iglesias
DOI: 10.5295/cdg.170860cb


Storytelling as a tool for internal communication: a proposed management model 137-154
Kelly Robledo Dioses* / Tomás Atarama Rojas* / Alberto López-Hermida Russo**
DOI: 10.5295/cdg.170755kr


Entity crisis, halo effect and loyalty 155-180
Miguel Ángel Moliner / Juan Carlos Fandos / Diego Monferrer / Marta Estrada
DOI: 10.5295/cdg.170808mm


Dining experience in the restaurant: theoretical and empirical delimitation for two types of establishment 181-204
Mª Eugenia Rodríguez López / Juan Miguel Alcántara Pilar / Álvaro José Rojas Lamorena
DOI: 10.5295/cdg.180904mr



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  Cláusula de Extensión de Responsabilidad y Declaración sobre los Derechos de Autor
Diseño gráfico: FIDEM S.L. - Diseño técnico y programación: CDM Consultores