Cabecera

SGIker SATISFACTION QUESTIONNAIRE

 

Your opinion matters in improving the quality of our services.

 

 

NOTE: Questions marked (*) must be answered

 

 

1.) Select the general service you wish to evaluate.(*)

 

 

2.) Specify user type.(*)
Institutional
Outside

 

 

3.) State your relationship to research projects.(*)
University professor.
Lecturer (senior, associate, etc.)or similar.
Head of Project.
Ikerbasque.
Post-doctoral researcher.
Employed research staff.
Trainee research staff.
Project or laboratory technician.
Others.

 

 

4.) Did you commission your first job this year or do you work with us regularly?.(*)
First-time this year
Habitual user
Indicate how you heard about us:

 

 

5.) Frequency with which you commisssion jobs from the service.(*)
From one to six times a year
Once a month
More than once a month

 

 

6.)Specify the way in which you use the service.(*)
Self service
Self service with technical support
Service wholly provided by technical staff

 

7.)Indicate the name of the technical staff that provided the service

 

8.) Rate the following items from 0 to 5, being 0 the lowest qualification and 5 the highest qualification.

 

(0) (1) (2) (3) (4) (5) DN/NA
Effectiveness of the channels of communication used (website, e-mail, etc.)
Service received
Speed in providing of service
Administrative management of the service: application, invoicing, etc.
Scientific quality of SGIker staff
Scientific quality of SGIker facilities
Layout and format of data and results
Support for teaching and research/training
Adecuation of rates charged
Overall assessment of the service

 

 

9.) Suggestions and observations to improve the service.

 

 

We request your name and email address to be able to satisfactorily resolve any anomaly that may have happened

 

 

10.) Write your name (*)

 

 

11.) Write your e-mail (*)

 

 


 

 

THANK YOU FOR YOUR COOPERATION

In accordance with the provisions of article 13 of the EU Regulation 2016 679, of the European Parliament and of the Council, of April 27, concerning the protection of natural persons with regard to the processing of personal data and the free movement of these data, as an interested person, freely and previously informed of the foregoing, in relation to the processing of personal data in the terms collected in the internet address
https://www.ehu.eus/es/web/idazkaritza-nagusia/-/tg0074.