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1st International Workshop on E-Service Intelligence (ESI)
ESI-1: Models of E-Service Intelligence
A Multi-granular Linguistic Based-Content Recommender System Model L. Martinez, L.G. Pérez, M. Barranco, F. Mata
An Electronic Commerce for B2C: A Strategic Approach Simon Wu, Iok Kuan
A Conceptual Model for Spatially Enabled E-Service Intelligence in State Transportation Program James P. Hall
On three thinking forms: abstract, imagination and intuition based on fuzzy models Xiaobei Liang, Bingyong Tang, Da Ruan
An Integrated Information Service Platform for Managing Urban District X.-G. Wang, Y.-S. Ding, Y. Gao, Q.-H. Meng, S.-H. Shao
A “Pentagon” Compound Model in the Evaluation of Customer Satisfaction for Tourism Websites Zi Lu, Y. Li, Z. Zhang, Z. Deng
Factors Affecting Consumers’ Trust Building in B-to-C e-Commerce Market of China: An Empirical Study Chuan Pang, Zhongmin Chen, Chi Tin Hon
E-Service Model of Outdoor Sports Club: Information Flow Guides People Flow Zi Lu, Y. Wang, Z. Zhang, Z. Sun

ESI-2: Systems and Methods of E-Service Intelligence
STEF: Personalized Trade Exhibition Recommendation Xuetao Guo, Jie Lu
A study of reasoning rules of expert system of enterprise human resource competence appraisement based on fuzzy relation Xiaohong Liu, Xianyi Zeng, Yang Xu, Ludovic Koehl
Virtual Classroom Implementation for Synchronous Distance Learning Sen Cakir, Havva H. Basak
Decision Support Systems for Small Enterprise Based on Knowledge Management Xiaobei Liang, Xinghua Liu, Yuan Xue, Bingyong Tang
Sementic-Based Data Access Services on the Grid He Huang, Zhongzhi Shi, Yong Cheng, Lirong Qiu, Xiaoxiao He
Research on Traffic Information Intelligent Analysis and Decision Support System Modeling Jiameng Xie, Hong Peng, Donghui Yang, Yansheng Tang
A Web-based Decision Support System for Linear Bilevel Multi-follower Problems without Sharing Variables Chenggen Shi, Jie Lu, Guangquan Zhang

ESI-3: Technologies and Applications of E-Service Intelligence
Gathering Linguistic Information in Distributed Intelligent Agent on the Internet Zheng Pei, Da Ruan, Yang Xu
Mining Key Information of Web Pages Chao Wang, Jie Lu, Guangquan Zhang
A Heterogeneous Multi-criteria Hierarchical Evaluation Model For Web site Services L. Martinez, L.G. Perez, P.J. Sanchez, B. Montes
A 2-level Intelligent Sensory Evaluation System of Industrial Products in an Internet Supply Chain Bin Zhou, Ludovic Koehl, Xianyi Zeng, Yongsheng Ding
Stages of Knowledge Discovery in Websites Matthew Smith, Christophe Giraud-Carrier
Web Services in the health care industry of China Meiqi Fang, Yuan Zhang, Jia Yu
Improving the accuracy of naïve Bayesian classifier using Fisher score Youping Huang, Zhongzhi Shi
The Integration Trend of Tourism Informatization Service Zi Lu, Yanli Li, Bing Han
An Intelligent Adjustive Method for Workflow Management System Xiaoping Qiu, Yi Wang, Haiming Li, Dan Meng

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