Teaching tasks, as well as those of knowledge generation developed at the University, require bigger human and material resources, in a more and more demanding environment. Society expects better results with the resources it allocates and so asks for an increasing standard of quality in the teaching offer which can fulfill the students' aspirations, companies needs, society expectations in the frame of an ever changing market.
With that purpose, the Escuela Técnica Superior de Ingeniería de Bilbao (Faculty of Enginering) is working, from May 1995, in the establishment and development of an Integral Quality Management System based on the principles of excellence in management.
From that date on, several activities have been performed (improvement groups, the design of managment processes, the establishment of indicators) which have led to external recognitions. In October 2003, the ISO 9001:2000 certification from AENOR in the field of Programmes with Companies, was obtained. In 2008, the Basque Government awarded us the Silver Q, after having obtained more than 400 points in the EFQM model. In 2011, AENOR has awarded us the ISO 9001:2008 certification in the field of International Programmes.