Thursday, April 30th, 11:00 am,
Iñaki Heras (ILCLI)
The role of the public administration in the dissemination of management knowledge: The case of Quality Management in the CAPV
The Quality Management paradigm has successfully taken root in the Autonomous Region of the Basque Country (CAPV). The Region now has a number of indicators on the adoption of these models at the very top of the ranking (ISO 9001 standard certification and EFQM adoption levels are some of the highest all over the European Union). Public administrative bodies in the CAPV have made a major commitment to the movement', with a very strong promotional work done.
However, the quality movement is not without its problems as far as its mid- and long-term development is concerned. On the one hand, there are some concerns on the real outcomes of this movement (e.g. Are the adoptions of these models of QM ritualistic and symbolic, or are they substantive? Do the adoptions improve the performance of the organizations?). On the other hand, since it seems that the quality paradigm is close to be saturated and new management paradigm are emerging (e.g. ‘the innovation movement'), there is concern on the fact that some of the players involved (especially those in public administration) appear to be in favour of a clean break with what has gone before.
Within the Seminar at ILCLI, this issue will be analyzed tentatively (a presentation of a work in progress), from a theoretical perspective related to the production and diffusion of management knowledge.