Liberal Malaina Fidel

Liberal Malaina, Fidel

Personal information

Liberal Malaina, Fidel

Address: Alda. de Urquijo s/n. C.P.: 48013. Bilbao
Office: 3A18
Email: fidel.liberal@ehu.es
Telephone: +34 94 601 4129
Fax: +34 94 601 4259

 

Academic degrees

University degrees

Career: Engineering in Telecommunications
Intensification: Telematics
Center: University of the Basque Country
Date of achievement: 2001

Doctorate

Program title: Tecnologías de la Información Electrónica y Control
DEA date of achievement: 2003
Thesis title: Propuesta de un modelo y una metodología para la gestión de la calidad en los servicios de telecomunicación
Date of achievement: 2005

Projects

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Publications

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Conference Papers

Application of a PQoS Based Quality Management Model to Identify Relative Importance of the Agents

Authors:
Fidel Liberal, Armando Ferro, Jose Oscar Fajardo
Year:
2005
Publication medium:
Fifth IEEE International Conference on Information and Communications Security (ICICS'05). Bangkok, Thailand. December 6-9
Description:

<span lang="en">In last years there have been some governmental initiatives aimed at the regulation of quality of service evaluation in telecommunications services. However this has proven to be a complex task especially for Internet services, where it is difficult to objectively assess the quality of a service and to identify whether one or more of the provider agents are responsible of final dissatisfaction of users. This paper affords the cited problem and intends to provide a methodology to asses the quality of service as perceived by end users. The aims of the proposed model are twofold: the evaluation of perceived quality of service (PQoS) based on subjective and objective measurements and the identification of responsibilities of the different agents involved in a service provision.</span>

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