COMPETENCES



Basic knowledge of the aspects of Quality Management in an existing industry or in a new industry in order to be able to get the following goals:

1. Deployment of a Quality Managament Sysyem as per the standards of ISO-9000 series and mainly the standard ISO-9001 of 2015.

2. Identification and selection of methods to obtain continuous improvement and Total Quality, both in individual and team work.

3. Preparation of formats/templates according to the requirements of Quality Management System and the general requirements of industrial interest.

4. Preparation of audit plan and carry out of the audits in order to obtain the level of implementation, the potential non-conformities, observations and improvement actions.

LESSON-1. Total Quality Management. Basic concepts of Quality. Historicalseps of the Quality from the control, assurance and management. Risk based thinking. High level structure.

LESSON-2. Assessment and internal audit of Quality Management Systems, Certification audits. Standards of the series ISO-9000. Focus on ISO-9001:2015.

LESSON-3. Quality Management and continuous improvement. Tools and tendences of Total Quality Management (TQM). Tools for continuous improvement based on Deming cycle. Description and implementatin of Brainstorming, Quality Circles, Benchmarking and Reengineering.

LESSON-4. Techniques for the planning, optimization and Quiality Management. Modal Analysis of Failures and Effects (MAFE). Statistical Design of Experiments. Statistical Process Control (SPC).

The subject is structured in four segments: deployment of Quality Management Systems, development, assessment and audit.



The goals of the subject are detailed in the following objectives:

1. Basic training in the methodology of Quality Management Systems concerning chemical and biotechnology sector.



2. Basic knowledge in the management tools for Quality planning as well as the evaluation and optimization through the use of the usual industrial practices of the Quality Departments of industrial organizations.



The classes with computers are focused on the preparation of Excel programs (or equivalent type of software) in order to obtain the goals as follows:

- Non-conformities,

- General specifications for raw materials.

- Audit Plan.

In the ordinary call, the continuous assessment system is done as follows:



- Written exam: 60% (this examination must be done in the place and time as scheduled by the ZTF/FCT. This information is available on the Web). Attendance to the examination is mandatory to pass the subject.

- Team work and practical cases: 20% (to be done during the GA classes).

- Individual work: 20 % (to be done during the GO classes).



The resignation of this continuous evaluation system must be submitted in writing to the teacher before the end of the 9th week of the course. The final evaluation system (on-continuous system) means that the exam has the total percentage (100%) of the mark (qualification). The student that select the non-continuous evaluation system has to do a larger exam that the exam for ncontinuous evaluation. This larger exam is necessary to assess the acquisition of the competences of the subject.



The student who resigns from the call will have the mark (qualification) of "Not presented". This sentence is applicable to students in both continuous or final evaluation systems.



The minimum qualification to pass each examination is the same in continuous mode and final mode of evaluation.



If necessary the evaluation will be done on-line by E-GELA activities and resources such as Blackboard Collaborate, Choice, File or others. This on-line evaluation, if necessary will be done both as an alternative to written exammination and team works and practical cases.

Slides provided by the teacher during the course.
The files are available in the on-line system (E-GELA) of the course.

Basic bibliography

Standard ISO-9001:2015 of Quality Management System (International Organization for Standardization, Septiembre 2015).

Cuatrecasas, L., Gestión Integral de la Calidad, Profit Editorial, Barcelona, 1999

Banks, J., Principles of Quality Control, John Wiley, Nueva York, 1989.

Swift, J.A., Introduction to Modern Statistical Quality Control and Management, St. Lucie Press, Florida, 1995.

In-depth bibliography

Barker, .B., Quality by Experimental Design, Marcel Decker, Nueva York, 1985.
Box, G.E.P., Hunter, W.G., Hunter, J.S., Statistics for Experimenters, John Wiley, Nueva York, 1978.
Dehnad, K., Quality Control, Robust Design, and the Taguchi Method, AT & T Bell Laboratories, Wadsworth & Brooks/Cole Advanced Books, Pacific Grove, California, 1989.
Hutchins, G.B., Introduction to Quality Management, Assurance and Control, Prentice Hall, New Jersey, 1991.
Ishikawa, K., Guide to Quality Control, Asian Productivity Organization, Nueva York, 1976.
John, P.W.M., Statistical Methods in Engineering and Quality Assurance, John Wiley, Nueva York, 1990.
Mosteller, F., Fienberg, S.E., Rourke, RE., Beginning Statistics with Data Analysis (2ª edición), Addison-Wesley, Massachusetts, 1983.
Ott, E.R, Schilling, E.G., Process Quality Control (2. edición), McGraw-Hill, Nueva York, 1990. Ryan, T.M., Statistical Methods for Quality Improvement, John Wiley, Nueva York, 1989.
Ross, P.J., Taguchi Methods for Quality Engineering, McGraw-Hill, Nueva York, 1988.
Taguchi, G., Introduction to Quality Engineering. Designing Quality into Products and Processes, Quality Resources, 1990.

Journals

1. Calidad. Editada por la Asociación Española para la Calidad (AEC), Depósito Legal: M-3470-1990 ISSN: 156-4915.

2. "UNE", editada por AENOR, ISSN: 0213-9510, Madrid.