Liberal Malaina Fidel

Liberal Malaina, Fidel

Personal information

Liberal Malaina, Fidel

Address: Alda. de Urquijo s/n. C.P.: 48013. Bilbao
Office: 3A18
Email: fidel.liberal@ehu.es
Telephone: +34 94 601 4129
Fax: +34 94 601 4259

 

Academic degrees

University degrees

Career: Engineering in Telecommunications
Intensification: Telematics
Center: University of the Basque Country
Date of achievement: 2001

Doctorate

Program title: Tecnologías de la Información Electrónica y Control
DEA date of achievement: 2003
Thesis titlePropuesta de un modelo y una metodología para la gestión de la calidad en los servicios de telecomunicación
Date of achievement: 2005

Conference Papers

PQoS Based Model for Assessing Significance Statistically

Authors:
Fidel Liberal, Armando Ferro, Jose Oscar Fajardo
Year:
2005
Publication medium:
Third International Working Conference on Performance Modelling and Evaluation of Heterogeneous Networks (HET-NETs '05). Ilkley, West Yorkshire, U.K. July 18-20
Description:

<p lang="en">This paper presents a comprehensive model intended to analyse general quality in telecommunications services centred in end users' perceived quality (PQoS). The proposed model allows us to estimate the quality experienced by end users, while offering detailed analyses regarding the responsibility of the different agents involved in the service provision. We overview the structure of the model, that resembles QFD general quality model. Then we describe a practical study where the variation of the global satisfaction of users is estimated. This approximation is carried out by means of the evaluation of a set of telecommunications services with diverse nature, such as web browsing, VoIP and even technical support. Finally, we use the multiple linear regression method for assessing different providers' contribution to the PQoS in every considered network state.</span>