Liberal Malaina Fidel

Liberal Malaina, Fidel

Personal information

Liberal Malaina, Fidel

Address: Alda. de Urquijo s/n. C.P.: 48013. Bilbao
Office: 3A18
Email: fidel.liberal@ehu.es
Telephone: +34 94 601 4129
Fax: +34 94 601 4259

 

Academic degrees

University degrees

Career: Engineering in Telecommunications
Intensification: Telematics
Center: University of the Basque Country
Date of achievement: 2001

Doctorate

Program title: Tecnologías de la Información Electrónica y Control
DEA date of achievement: 2003
Thesis titlePropuesta de un modelo y una metodología para la gestión de la calidad en los servicios de telecomunicación
Date of achievement: 2005

Conference Papers

What Quality Means for Internet Users: A Guide to Selecting your ISP

Authors:
Fidel Liberal, Armando Ferro, Jose Oscar Fajardo
Year:
2006
Publication medium:
The Second International Conference on Networking and Services (ICNS 2006). IEEE Computer Society Press Silicon Valley, USA. 16-18 Julio
Description:

<span lang="en">Traditional QoS related studies handle technical KPI (key performance indicators) which are supposed to measure the quality of telecommunication services. However, while trying to select an ISP, most users are not able to choice the most suitable one for their needs. This papers presents the application of a perceived QoS based model as a tool for helping users in this kind of decisions. Our model represents the impact of each one of the objective performance indicators on the perception of quality for a particular user profile. Once the model is built common users will be able to identify the best combination of performance indicators for their pattern of use of the different Internet services. We have used velocimetro.org, a website that provides measurement services for common users, in order to feed the model with real world values and compare 4 different Spanish ISPs.</span>

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