Train the student to understand the functioning of the communication departments as an important part of the organizational communication of any type of corporation, public, private, political parties or NGOs. Likewise, the student will learn and internalized the functioning, the daily routines, the everyday used tools and the professional skills of the staff and managers in charge of planning and executing the internal and external communication strategies.

Topics for the theoretical programme:

1. Basic concept of communication departments: definition, objectives and functions

2. External communication. Relations with the media.

2.1. The standard procedures for the preparation of the message, action and evaluation.

2.2. Tools: press releases, press conferences, the media pack and other traditional tools.

Digital media: digital press rooms and the active use of social networks.

3. Different strategies and work modes in communication departments depending on their typology and business type: public institutions, political parties, private corporations and Non-Governmental Organizations.

4. Impact/influence/Effect of communication departments in the media.

5. Internal communication. Tools and resources.

6. Communication in times of crisis. Planning and management. Crises.



The practical programme:

Weekly practical exercises aimed at acquiring the aforementioned skills. Writing press releases, identifying the media where the press release can be sent, analyzing different communication offices and their strategies and tools, preparing media kits, designing communication plans and organizing real press conferences, among others.

The course will consist of lectures and practical classes in which the contents of the theoretical classes will be reinforced. Thus, lecture hours will be equally divided in theoretical lectures where concepts will be transmitted through applied theory; and practical lectures, where students will have the opportunity to recognized working procedure of communication departments and they will by themselves design communication plans for their own enterprise, writing press releases, preparing media packs, organizing press conferences, and so forth.

On-going assessment:



In order to pass the course, it is necessary to pass theory and practice independently.

1. The theoretical part will consist of projects (40%) and theoretical studies (20%) related to the work and management of a communication office.

2. The practical section (40%) will consist of the preparation and presentation/performance of a press conference, together with the preparation of other documents specifically required for the exercise (a press release, a press call, a press kit and a communication plan, among others).



Students following this type of assessment must attend at least 80% of the lectures.



Final assessment:

If the student cannot follow a continuous assessment for justified reasons specified in the university regulations, he/she will take a single final test to verify that he/she has acquired the knowledge and skills of the related to the course. This test will take into account the theoretical and practical contents of the course:



1. Written theoretical study.

2. Written practice exam.





In case it is necessary to apply a 100% distance assessment, the exam will be replaced by an individual task deliverable through eGela. The task will consist of a theoretical work on the subject taught in the course in order to verify that the expected learning outcomes have been achieved.

Materials produced by communication departments of public institutions, private companies, associations, NGOs or other kind of organizations. Information published in the media regarding institutions, companies, associations or other kind of organizations. Monitoring of the active presence of institutions in social networks.

Basic bibliography

ARGENTI, Paul A. & FORMAN, Janis. 2002. The power of corporate communication: Crafting the voice and image of your business. New York: McGraw Hill Professional.

CIALDINI, Robert B.; MORGAN, Nick & TANNEN, Deborah. 2013. On Communication. Harvard: Harvard Business Review.

CORNELISSEN, Joep. 2014. Corporate Communication. A Guide to Theory & Practice. London: SAGE Publications LtD.

In-depth bibliography

BALMER, John MT & GRAY, Edmund R. 1999. “Corporate identity and corporate communications: creating a competitive advantage”. Corporate Communications: An International Journal, vol. 4, no 4, p. 171-177.
DAHLGREN, Peter. 2005. “The Internet, public spheres, and political communication: Dispersion and deliberation”. Political communication, vol. 22, no 2, p. 147-162.
DOLAN, Gabrielle & NAIDU, Yamini. 2013. Hooked: How Leaders Connect, Engage and Inspire with Storytelling. Melbourne: John Wiley & Sons.
HOOGHIEMSTRA, Reggy. 2000. “Corporate communication and impression management–new perspectives why companies engage in corporate social reporting”. Journal of business ethics, vol. 27, no 1, p. 55-68.
LANTOS, Geoffrey P. 2001. “The boundaries of strategic corporate social responsibility”. Journal of consumer marketing, vol. 18, no 7, p. 595-632.
VAN RIEL, Cees BM & FOMBRUN, Charles J. 2007. Essentials of corporate communication: Implementing practices for effective reputation management. London and New York: Routledge.

Journals

- Corporate Communications: an international journal (Emerald Insight)
- Communication Studies (Taylor & Francis)