Conflict Resolutions Skills



Conflict Transformation Skills is a subject within the Minor in Conflict Intervention (F1),

This subject is part of a cluster of five other subjects such as Culture of Peace, Conflict Theory and Analysis, Methods and Techniques for Conflict Transformation, Violence against Women: Prevention and Intervention, and Mediation and Social Work.

Conflict resolutions skills is an elective subject of the third year and takes place during the first semester in Basque, Spanish and English. This course is 4.5 ECTS,

The teaching of this subject corresponds to the Social Psychology Department.

The course deals with the study of the knowledge of the emotional and cognitive elements that affect interpersonal communication. This subject analyses the elements of the communicative process, personal and cultural styles of communication. The subject also searches to apply communication skills in every daily tasks and to manage conflict in real situations. One of the goals of this subject is to develop skills to cope with stressful professional situations and develop professional teamwork skills.

1) Know and identify the psychological, cognitive and emotional factors that affect communication and interpersonal conflicts (M05CM01).

2) Identify and know how to apply the forms of emotional regulation and control in conflict management (M05CM02).

3) Know how to identify the socio-cognitive factors involved in conflict and negotiation processes (M05CM02).

4) To know the social skills to communicate in groups, work in teams, manage and negotiate conflicts, and face emotional situations, which allow the development of effective communication strategies in the future professional practice (M05CM08).

5) To develop the necessary skills for professional practice, highlighting the critical-reflective, analytical, communicative, relational, teamwork and networking skills, introducing the inclusive perspectives of gender, interculturalism, rurality, etc. (M05CM08).

COURSE CONTENTS

Chapter 1 Emotions in the processes of conflict and negotiation.

Chapter 2 Interpersonal communication in the context of social work.

Chapter 3 Socio-cognitive factors in the processes of conflict and negotiation.

Chapter 4 Cultural and Conflict Management

Chapter 5 Social skills in conflict management

Chapter 6 Communication skills and coping with emotional situations

Theoretical classes:

Theoretical classes will address the theoretical foundations of the subject and will use practical examples and dynamics to help understanding.



Practical or Internships:

Two types of practices will be carried out, one in groups, and the other one individual.

• Continuous Assessment System
• Final Assessment System
• Tools and qualification percentages:
  • Written test to be taken (%): 60
  • Realization of Practical Work (exercises, cases or problems) (%): 40

Evaluation System

Continuous Assessment System

Final Evaluation System



Grading tools and percentages:

1. Written exam to be developed: 50%

2. Individual work: 20%

3. Team work (problem solving, project design): 30%

For extraordinary calls the same conditions will be required.

Materials will be published in the virtual platform egela (power points, home-works, readings…)

Basic bibliography

Stone D., Patton B., & Heen S. (2010) Difficult Conversations. Penguin Books.



Guttman H.M (2003) When Goliaths Clash. Kindle Edition



Grenny,J., Patterson, K ., McMillan, R., Switzler, A., & Gregory E., (2011)Crucial Conversations Tools for Talking When Stakes Are High McGraw Hill Editors



Liddle, D., (2017) Managing Conflict: A Practical Guide to Resolution in the Workplace. Kogan Edition



Weinstein , L., The 7 Principles of Conflict Resolution: How to resolve disputes, defuse difficult situations and reach agreement